Customer Service Representative - Bilingual (Spanish) - Part-Time Weekends - Remote

Overview

This part-time position involves providing exceptional customer service as a representative for Transcard, a company specializing in global payment solutions.

In Short

• Part-time, hourly position focused on customer service.
• Remote opportunity within the United States.
• Requires bilingual proficiency in English and Spanish.
• Responsibilities include answering calls and addressing customer inquiries.
• Build customer loyalty and provide personalized service.
• Coordinate with other departments to ensure customer satisfaction.
• Maintain customer profiles and manage disputes.
• Work hours primarily on weekends from 5pm to 11pm EST.
• Benefits include medical, dental, vision, and 401(k) match.
• Requires strong interpersonal and analytical skills.

Requirements

• Prior customer service experience.
• Bilingual in English and Spanish.
• Strong interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Excellent multitasking and organizational skills.
• Ability to manage a high volume of calls and emails.
• Attentiveness and patience are essential.
• Effective time management skills.
• Bachelor's degree preferred or equivalent experience.

Benefits

• Medical, Dental, & Vision coverage.
• 401(k) Match.
• Paid Time Off.
• Life and Disability Insurance.
• Benefits start the first of the month after hire.