Customer Service Representative - Bilingual (Spanish) - Part-Time - Remote

Overview

Transcard is seeking a positive and professional Customer Service Representative to deliver a best-in-class customer support experience as the first point of contact for our customers.

In Short

• Part-time position, working weekends.
• Remote opportunity in the United States.
• Responsible for answering customer inquiries and managing profiles.
• Requires customer service experience and bilingual skills (English & Spanish).
• Must possess strong analytical and problem-solving skills.
• Involves coordinating with departments for customer satisfaction.
• Build customer loyalty and resolve issues effectively.
• Maintain effective communication with other departments.
• Shift: Saturday and Sunday from 5pm-11pm EST.
• Benefits include medical, dental, vision, and 401(k) match.

Requirements

• Customer Service Experience.
• Bilingual in English and Spanish.
• Strong interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to handle high call volumes.
• Attentiveness and patience.
• Time-management skills.

Benefits

• Medical, Dental, & Vision coverage.
• 401(k) Match.
• Paid Time Off.
• Life-Disability Insurance.
• Benefits start the first of the month following hire.