Customer Service Representative - Bilingual (Spanish) - Remote

Overview

Transcard is seeking a positive and professional Customer Service Representative to provide exceptional support to our customers in a fully remote role.

In Short

• Full-time position with a focus on customer support.
• Remote opportunity for candidates residing in the USA.
• Responsibilities include handling customer inquiries and complaints.
• Provide personalized service and manage customer profiles.
• Coordinate with various departments to ensure customer satisfaction.
• Evaluate customer problems and offer logical solutions.
• Experience in customer service is required.
• Bilingual in English and Spanish preferred.
• Strong analytical, multitasking, and time management skills needed.
• Benefits include medical, dental, vision, and 401(k) match.

Requirements

• Customer Service Experience.
• Bilingual (English & Spanish) preferred.
• Strong interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Ability to manage high call volumes.
• Effective time-management skills.
• Ability to work collaboratively in a team.
• Attentiveness and patience in customer interactions.
• Education: Bachelor's degree preferred or equivalent work experience.
• Available for shifts primarily in Eastern Standard Time (EST).

Benefits

• Medical, Dental & Vision coverage.
• 401(k) Match.
• Paid Time Off.
• Life and Disability Insurance.
• Benefits start the first of the month following hire.