B2B Customer Support Agent - Remote

Overview

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.

In Short

• Join a high-growth SaaS company focused on Accounts Payable software.
• Provide first-level support for TRAILD's customers.
• Work closely with clients to troubleshoot and support issues.
• Collaborate with product and technology teams for client success.
• Work EMEA hours, specifically UK/South Africa time.
• Ideal candidates have 2+ years in B2B customer support.
• Experience with ERP/accounting systems is a plus.
• Exceptional communication and interpersonal skills required.
• Proactive and adaptable team player needed.
• Flexible working options available.

Requirements

• 2+ years of experience in a B2B customer support/success role within a SaaS company.
• Experience with ERP or accounting systems (e.g., SYSPRO, Acumatica, Epicor) is a plus.
• Prior experience thriving in a fast-paced startup/scale-up environment.
• Exceptional people and communication skills.
• Intrapreneurship and proactiveness.
• Strong collaborator with a growth mindset.

Benefits

• Flexible working options including remote and hybrid.
• Global team presence across APAC, AMER, and EMEA.
• Positive team culture with a high eNPS score.