Customer Success Manager - Remote

Overview

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

In Short

• Manage customer projects within the manufacturing maintenance sector.
• Ensure customer satisfaction and expansion.
• Drive maintenance operational excellence.
• Enhance customer reliability programs.
• Build and deepen relationships with enterprise clients.
• Contribute to renewals and growth strategies.
• Deliver immediate ROI for clients.
• Support long-term partnerships.
• Empower team members to make an impact.
• Reward excellence in customer service.

Requirements

• Experience in customer success or project management.
• Strong communication and relationship management skills.
• Knowledge of manufacturing maintenance processes.
• Ability to drive operational excellence.
• Proven track record of enhancing customer satisfaction.
• Experience working with enterprise clients.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Passion for customer success and innovation.

Benefits

• Competitive salary and performance-based rewards.
• Opportunities for professional growth and development.
• Supportive team environment.
• Access to innovative technology solutions.
• Flexible working arrangements.
• Health and wellness programs.
• Engagement with industry leaders.
• Impactful work with global clients.
• Recognition for excellence in service.
• Empowerment to drive change.