Customer Success Manager - Remote

Overview

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

In Short

• Manage customer projects within the manufacturing maintenance sector.
• Ensure customer satisfaction and expansion.
• Drive maintenance operational excellence.
• Enhance customer reliability programs.
• Build and maintain relationships with enterprise clients.
• Deliver immediate ROI for customers.
• Foster long-term partnerships.
• Contribute to world-class net revenue retention.
• Empower team members to make a meaningful impact.
• Support customers in creating lasting value.

Requirements

• Experience in customer success or project management.
• Strong communication and relationship-building skills.
• Knowledge of manufacturing maintenance processes.
• Ability to drive operational excellence.
• Proven track record of enhancing customer satisfaction.
• Experience working with enterprise clients.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Proficiency in relevant software tools.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.
• Health and wellness benefits.
• Access to innovative technology solutions.
• Engagement with industry leaders.
• Work on impactful projects.
• Recognition for excellence and contributions.
• Opportunity to make a meaningful impact.