Service Desk Technician - Remote

Overview

The Service Desk Technician will provide services and support for a wide variety of customers, including multiple subscribers to the Company’s monitoring and contract Service Desk offerings.

In Short

• Monitor ticketing system service boards, inbound email, and receive inbound phone calls.
• Act on requests and notifications in accordance with defined procedures.
• Self-manage assigned tasks in accordance with Service Desk guidelines.
• Create and manage workflow incidents within approved ticket and monitoring solutions.
• Create and escalate incident response tickets.
• Assist with new hire training.
• Serve as an escalation point for Associate Service Desk Technicians.
• Work in a 24/7/365 operational environment.

Requirements

• A high school diploma or GED is required.
• A minimum of 2 years of experience with various IT systems and applications.
• Knowledge of Microsoft Active Directory, Outlook, Exchange, O365, and various VPN technologies.
• Certifications: CompTIA A+, Network +; MS-900 preferred.
• Strong written and oral communication skills.
• Ability to adapt to rapid change.
• Strong troubleshooting skills.
• Ability to prioritize and execute tasks in a high-pressure environment.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) Retirement Plan with Employer Match.
• Competitive Compensation.
• Training and development programs.
• Work-life balance and generous paid time off.