Service Desk Technician - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Desk Technician in the United States. This role is ideal for a technically skilled professional who enjoys providing hands-on IT support and ensuring smooth daily operations for end-users.

In Short

• Provide first-level support to end-users for hardware, software, and cloud-based services.
• Triage, troubleshoot, and resolve technical issues promptly, escalating complex problems when necessary.
• Document troubleshooting steps, resolutions, and maintain knowledge base articles.
• Build and maintain trustful relationships with the user community.
• Assist in configuring and maintaining desktops, laptops (Windows, macOS, ChromeOS), and mobile devices (iOS, Android).
• Identify opportunities to streamline IT processes and educate users to prevent recurring issues.
• Participate in on-call rotations and respond to after-hours alerts.

Requirements

• Strong communication skills.
• Proactive approach to problem-solving.
• Experience in IT support roles.
• Familiarity with hardware, software, and network troubleshooting.
• Ability to work collaboratively with internal teams.
• Experience with cloud technologies is a plus.

Benefits

• Remote-friendly environment.
• Opportunities to learn cloud technologies.
• Chance to contribute to improving IT processes.