Service Desk Technician - Remote

Overview

The Service Desk Technician plays a crucial role in providing technical support and ensuring employee productivity through effective problem-solving and communication.

In Short

• Flexible work environment with options to work from home or office.
• Support employees with technical issues and onboarding processes.
• Collaborate within a small team to enhance customer support.
• Use tools like Zendesk, WG Systems Management, and Microsoft Teams.
• Manage and troubleshoot a variety of IT systems including Office 365 and Adobe Suite.
• Fluency in English required, with a minimum vocational training in Computer Science.
• Focus on problem-solving and attention to detail.
• Engage in continuous learning and improvement.
• Participate in onboarding and training processes.
• Encourage a collaborative work environment.

Requirements

• Fluency in English (C1 or B2 level).
• Vocational Training in Computer Science.
• Strong interpersonal skills and problem-solving abilities.
• Experience in configuring and troubleshooting IT systems.
• Ability to work collaboratively in a team.
• Willingness to learn new technologies.
• Curiosity and proactive questioning.
• Attention to detail and prioritization skills.
• Experience with desktop and laptop systems.
• Impactful in employee onboarding processes.

Benefits

• Flexible work arrangements.
• Supportive team environment.
• Opportunities for professional development.
• Access to various tools and technologies.
• Mentorship and training provided.
• Encouragement of ideas and improvement suggestions.
• Engagement in a collaborative culture.
• Impact on customer productivity.
• Exposure to diverse technical tools.
• Valued contributions to team success.