Customer Service Representative - Remote

Overview

We are currently in search of a dynamic and motivated individual to become a valued member of our Customer Service Representative team. This role is part-time, with an expected commitment of approximately 25-29 hours per week. This position is 100% remote and candidate must be in Ontario.

In Short

• Respond promptly to general phone and email inquiries.
• Deliver outstanding customer service while fostering positive relationships with clients.
• Manage customer information updates and verifications.
• Collaborate with managers and team members.
• Undertake special projects and additional duties as assigned.

Requirements

• Post-Secondary Education in a relevant field or equivalent.
• Minimum of 2+ years of experience in a Customer Service environment.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication skills.
• Exceptional customer service skills.
• Strong administration skills.
• Ability to work autonomously with minimal supervision.
• Thrive in a fast-paced environment with attention to detail.
• Effective organizational skills.
• Ability to handle confidential information professionally.

Benefits

• Remote work opportunity.
• Inclusive and diverse workplace.
• Opportunity for professional growth.
• Supportive team environment.
• Flexible working hours.