Client Experience Specialist - Remote

Overview

As a Client Experience Specialist, you will work with a forward-thinking, globally distributed, and fully remote team whose job is to provide exceptional customer service with a strong support-centered philosophy.

In Short

• Provide support to clients using several communication tools (email, chat, and phone).
• Work collaboratively with Sales, Talent Operations, Finance, and Legal teams.
• Resolve client issues and handle escalated cases.
• Act as a resource and subject matter expert on Toptal service offerings.
• Support new and existing team members with training.
• Work on special projects and initiatives.
• Onboard and integrate into Toptal.
• Familiarize yourself with support materials and key stakeholders.
• Engage with internal teams to resolve support tasks.
• Promote a world-class client experience throughout the client lifecycle.

Requirements

• Bachelor’s degree required.
• Minimum 3 years of customer service experience.
• Knowledge of the software development field is a plus.
• Strong communication skills for difficult conversations.
• Exceptional interpersonal skills for building relationships.
• Team-oriented and promotes continuous improvement.
• Effective problem solver.
• Strong time management skills.
• Ability to work in a fast-paced environment.
• World-class individual contributor.

Benefits

• Work with a globally distributed team.
• Opportunity for career growth at Toptal.
• Engage in a culture of collaboration and teamwork.
• Gain experience in a fast-paced environment.
• Access to extensive support materials.