Client Experience Specialist - Remote

Overview

As a Client Experience Specialist, you will work with a forward-thinking, globally distributed, and fully remote team whose job is to provide exceptional customer service with a strong support-centered philosophy.

In Short

• Provide support to clients using several communication tools (email, chat, and phone).
• Work collaboratively with Sales, Talent Operations, Finance, and Legal teams.
• Resolve client issues and handle escalated cases.
• Maintain knowledge of all Toptal service offerings and policies.
• Assist with training new team members.
• Work on special projects and initiatives.
• Integrate into Toptal's culture and business model.
• Learn to effectively resolve client issues independently.
• Engage with internal teams to review and resolve support tasks.
• Ensure a world-class client experience throughout all phases of the client lifecycle.

Requirements

• Bachelor’s degree is required.
• Minimum 3 years of experience in customer service.
• Knowledge of the software development field is a plus.
• Outstanding written and verbal communication skills.
• Exceptional interpersonal skills for building strong relationships.
• Ability to work in high-pressure situations.
• Strong problem-solving skills.
• Efficient time management and ability to manage competing priorities.
• Collaborative and team-oriented mindset.
• World-class individual contributor qualities.

Benefits

• Opportunity to work in a fully remote environment.
• Engage in a fast-paced and dynamic company culture.
• Career growth opportunities within Toptal.
• Access to extensive support materials and training.
• Be part of a collaborative and supportive team.