Enterprise Account Director - Remote

Overview

Top Hat is seeking a results-driven Enterprise Account Director to lead relationships with top universities, expanding partnerships and ensuring long-term value.

In Short

• Develop and execute a territory strategy to build a strong pipeline and secure new university partnerships.
• Manage the entire customer lifecycle—from prospecting, managing the sales cycle, to renewal.
• Leverage relationships to drive enterprise growth across university systems.
• Identify key institutional challenges and align our solutions with university initiatives.
• Act as lead revenue stakeholder in RFP processes.
• Ensure smooth product implementation and ongoing engagement.
• Drive contract renewals, upsells, and long-term retention.
• Lead quarterly business reviews, track key KPIs, and communicate progress towards success to university leadership.
• Negotiate contracts and mitigate business risks.

Requirements

• 3+ years of enterprise sales/customer success experience in EdTech (SaaS preferred).
• Proven track record of exceeding quotas and managing complex contracts.
• Experience working with C-level stakeholders (Deans, Provosts, CIOs, VPs).
• Strong negotiation, public speaking, and problem-solving skills.
• Data-driven with strong Excel and project management skills.
• Independent, coachable, and excited to travel up to 50%.
• Bachelor’s degree or equivalent required.

Benefits

• A noble mission that creates meaningful, fulfilling work.
• A team that cares deeply for customers and for each other.
• Flexible, remote first work environment.
• Professional learning and development for all role levels.
• An awesome and welcoming Toronto HQ.
• Competitive health benefits that start on day one.
• A management team focused on performance, growth, engagement and connection.
• Our winning strategy and market potential.
• Innovative PTO policy with lots of time and space for self-care.
• Passionate customers that believe in us—and what we do.
• A chance to work with new tech like generative AI—and see the customer impact.