Benefits Program Lead, Customer Success - Remote

Overview

Toku is seeking a Benefits Program Lead to join our Customer Success team, where you will manage global benefits operations, ensuring compliance and a seamless customer experience.

In Short

• Lead global benefits operations end-to-end.
• Provide guidance on statutory vs. market-standard benefits.
• Manage enrollments, terminations, and life events.
• Run point on renewals and vendor management.
• Scope eligibility for new country benefit installations.
• Work with Engineering to automate and improve processes.
• Audit invoices and collaborate with Finance.
• Maintain organized and up-to-date benefits SOPs.
• Build dashboards for analytics and insights (nice-to-have).

Requirements

• 5–8+ years in multi-country benefits administration.
• Demonstrated success in negotiating renewals.
• Strong knowledge of US programs and at least one additional region.
• Excellent communication skills.
• Comfortable in fast-change environments.

Benefits

• Opportunity to work with leading crypto companies.
• Be part of a rapidly growing team.
• Engage in a dynamic and evolving regulatory environment.