Senior Manager of Customer Success - Remote

Overview

Toku is looking for a Senior Manager of Customer Success to lead efforts in building exceptional customer experiences while driving process improvements and client retention in the crypto industry.

In Short

• Lead customer success initiatives and build exceptional customer experiences.
• Own complex client relationships from onboarding through renewal.
• Champion process improvements and operational effectiveness.
• Drive client retention and satisfaction proactively.
• Collaborate with internal teams to meet customer needs.
• Develop best practices for onboarding and support.
• Mentor and grow a team of customer success professionals.
• Represent customer feedback in internal strategy discussions.
• Assist in quarterly planning and KPI tracking.

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• 5+ years in customer success or client services, with 2 years in a managerial role.
• 3+ years of payroll experience.
• Knowledge of employee benefits and global employment challenges preferred.
• Success in improving processes and driving customer retention.
• Ability to manage complex projects and influence teams.
• Exceptional communication skills.
• Strong data and analytical skills.
• Self-starter with ownership in a fast-paced environment.

Benefits

• Influence the future of global payroll in the crypto space.
• Work in an innovative, high-growth startup.
• Competitive compensation and crypto-native benefits.
• Career advancement opportunities.