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Strategic Programs Lead, Customer Success - Remote

Posted 2 weeks ago
Project Management
Full Time
USA

Overview

The Strategic Programs Lead is a senior business partner to the Customer Success Leadership Team, driving organizational transformation, operational excellence, and strategic initiatives at Coupa.

In Short

  • Drive organizational transformation and operational excellence.
  • Work cross-functionally to enhance customer experience.
  • Lead the design and rollout of Customer Success Playbooks.
  • Oversee management of Customer Health insights.
  • Partner with leadership to align structure and processes.
  • Define success metrics and governance frameworks.
  • Integrate automation and self-service tools in customer engagement.
  • Leverage data analytics to track customer health.
  • Streamline processes between Sales, Implementation, and Customer Success.
  • Represent Customer Success in strategic business planning.

Requirements

  • 10+ years in program leadership or customer success strategy.
  • Experience in B2B SaaS or enterprise software.
  • Proven experience in leading cross-functional initiatives.
  • Strong background in data analytics and business intelligence.
  • Expertise in customer success frameworks and engagement models.
  • Exceptional communication and leadership skills.

Benefits

  • Pioneering technology and collaborative culture.
  • Global impact on client businesses.
  • Opportunity to work with a diverse team.
Coupa logo

Coupa

Coupa is a leading AI-driven platform that empowers organizations to operate smarter and grow faster by optimizing sourcing, purchasing, supply chains, and financial management. Trusted by over 3,000 global organizations, Coupa focuses on transforming operating margins, increasing efficiencies, optimizing cash flow, and reducing risk. The company is dedicated to ensuring customer success, delivering results through innovation, and fostering a collaborative environment infused with professionalism and integrity. Committed to diversity, equity, and inclusion, Coupa is an equal-opportunity employer that values the contributions of all employees.

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