Part Time Customer Support Representative - Remote

Overview

Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. In this role, you will be supporting our Rec & Leisure business line by assisting our customers with software that enables studios to offer online registration, tuition calculation and payment options for parents of their dance students. Our software boasts a host of integrated tools enabling studios to optimize their operations. We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.

In Short

• This is a part time role that will range from 20-29 hours per week.
• Shifts will range from Mon-Fri between the hours of 9am and 5pm ET.
• Tuesdays and Wednesdays will be required work days.
• This role is temporary and expected to end September 30, 2025.
• Provide troubleshooting for software issues and assist clients with solutions.
• Respond to client inquiries through phone, chat, and email.
• Work with Development and QA teams to resolve system issues.
• Document FAQs and prepare knowledge-based content.
• Document requirements and user stories for production issues.
• Knowledge and passion for the dance industry is a plus.

Requirements

• Strong customer service and analytical skills are a must.
• Comfortable helping customers via phone support.
• Ability to diagnose and explain complex solutions.
• Proficient in Microsoft Office Suite or related software.
• Flexible work schedule; must be able to work on weekends.
• Excellent communication and time management skills.
• Proven track record of outstanding performance.
• Success-driven and works well in a team.
• Previous experience with SaaS or payments industry preferred.

Benefits

• Medical, dental, and vision insurance options.
• 100% Employer paid short/long term disability.
• 401K option with 100% company match.
• Flexible paid personal/vacation time.
• 10 sick days annually.
• 10 company paid holidays.
• 6 weeks paid parental leave.
• Culture that values work/life balance.