Senior Software Engineer, Support AI - Remote

Overview

The Senior Software Engineer on Support AI will drive the development of voice and chat systems that enhance customer support for restaurants, ensuring quick resolution of issues and improving operational efficiency.

In Short

• Lead end-to-end development of AI systems for customer support.
• Build integrations with third-party AI platforms.
• Design observability and monitoring for AI support experiences.
• Make data-driven technical decisions.
• Collaborate with product and operational teams.
• Contribute to system design and architecture discussions.
• Mentor junior engineers.
• Work in a fast-paced, ambiguous environment.
• Focus on real-world AI applications.
• Drive measurable impact through technology.

Requirements

• 5+ years of software engineering experience.
• Strong background in Java, Kotlin, or similar languages.
• Experience with third-party API integrations.
• Ability to navigate ambiguity in projects.
• Strong collaboration skills.
• Familiarity with AI tooling.
• Self-starter with ownership mentality.

Benefits

• Competitive compensation and benefits.
• Flexibility to meet changing needs.
• Opportunities for professional growth.
• Inclusive and diverse work environment.
• Access to cutting-edge AI tools.