Senior Software Support Engineer - Remote

Overview

The Senior Software Support Engineer will help maintain and improve the reliability of Cubic’s software platform, ensuring IoT and automotive solutions remain stable and performant.

In Short

• Own and drive resolution of complex software issues.
• Monitor system performance using tools like New Relic and DataDog.
• Perform deep analysis of recurring or critical incidents.
• Coordinate with development, App Support, and DevOps teams during critical incidents.
• Participate in debugging and resolving issues across platforms.
• Drive continuous improvement initiatives with cross-functional teams.
• Share expertise with other engineers for skill development.
• Contribute to monitoring and alerting systems development.
• Document customer interactions and troubleshooting efforts in JIRA.
• Lead or contribute to post-incident reviews.

Requirements

• Experience in software support and troubleshooting.
• Strong skills in full-stack development.
• Proficiency in SQL and cloud infrastructures, particularly Azure.
• Familiarity with monitoring tools like New Relic and DataDog.
• Ability to work collaboratively with cross-functional teams.
• Excellent problem-solving and analytical skills.
• Strong communication skills for customer interactions.
• Experience with JIRA or similar documentation tools.
• Mentoring experience is a plus.
• Results-focused and proactive in identifying issues.

Benefits

• Collaborative and energetic work environment.
• Opportunities for professional development and growth.
• Supportive leadership that encourages empowerment.
• Focus on continuous improvement and innovation.
• Work with cutting-edge technology in IoT and automotive sectors.