The Senior Software Support Engineer will help maintain and improve the reliability of Cubic’s software platform, ensuring IoT and automotive solutions remain stable and performant.
In Short
Own and drive resolution of complex software issues.
Monitor system performance using tools like New Relic and DataDog.
Perform deep analysis of recurring or critical incidents.
Coordinate with development, App Support, and DevOps teams during critical incidents.
Participate in debugging and resolving issues across platforms.
Drive continuous improvement initiatives with cross-functional teams.
Share expertise with other engineers for skill development.
Contribute to monitoring and alerting systems development.
Document customer interactions and troubleshooting efforts in JIRA.
Lead or contribute to post-incident reviews.
Requirements
Experience in software support and troubleshooting.
Strong skills in full-stack development.
Proficiency in SQL and cloud infrastructures, particularly Azure.
Familiarity with monitoring tools like New Relic and DataDog.
Ability to work collaboratively with cross-functional teams.
Excellent problem-solving and analytical skills.
Strong communication skills for customer interactions.
Experience with JIRA or similar documentation tools.
Mentoring experience is a plus.
Results-focused and proactive in identifying issues.
Benefits
Collaborative and energetic work environment.
Opportunities for professional development and growth.
Supportive leadership that encourages empowerment.
Focus on continuous improvement and innovation.
Work with cutting-edge technology in IoT and automotive sectors.
Canonical is seeking a Software Support Engineer to resolve complex issues related to Ubuntu and other open source software in a remote work environment.