Marketing Services Manager - Remote

Overview

As a Marketing Services Manager at Toast, you will lead a team dedicated to helping restaurants improve their marketing operations and drive growth through effective strategies and campaigns.

In Short

• Manage and develop a high-performing team of Marketing Success Managers.
• Lead hiring, onboarding, and goal-setting for team members.
• Handle customer escalations and ensure quality compliance.
• Implement innovative processes to enhance team efficiency.
• Drive customer growth through regular business reviews.
• Develop playbooks and QA mechanisms for scalability.
• Foster a positive and growth-oriented team culture.
• Utilize technology to streamline marketing operations.
• Engage in ongoing communication and feedback with team members.
• Support a hybrid work model that promotes collaboration.

Requirements

• 8+ years in customer success or marketing.
• 2+ years of experience in team leadership.
• Strong process-oriented mindset with experience in capacity planning.
• Excellent communication and interpersonal skills.
• Passion for developing people in a high-growth environment.
• Demonstrated technical aptitude and enthusiasm for technology.
• Strong project management and multitasking abilities.
• Creative and analytical mindset focused on execution.
• Ability to operate both strategically and tactically.
• Hospitality background is a plus.

Benefits

• Competitive compensation and benefits programs.
• Opportunities for professional development and growth.
• Flexible work arrangements to meet individual needs.
• Supportive and inclusive company culture.
• Access to AI tools for enhanced productivity.
• Encouragement of diversity, equity, and inclusion in the workplace.
• Engagement in a collaborative hybrid work model.
• Comprehensive total rewards package including equity options.
• Commitment to accessibility and reasonable accommodations.
• Participation in a vibrant and dynamic industry.