GTM Growth Strategy & Operations Specialist - Remote

Overview

Toast is dedicated to building the all-in-one restaurant platform that empowers businesses to operate efficiently, boost sales, engage guests, and ensure employee satisfaction. Our GTM Strategy & Operations team drives accelerated growth by analyzing market dynamics, shaping strategic initiatives, and optimizing sales methodologies. This strategic execution directly impacts Toast's trajectory in a rapidly evolving industry.

As a GTM Strategy & Operations Specialist, you will drive our strategic GTM (Go-To-Market) pilot initiatives and chair our Pilot Committee. This pivotal role will shape how we test, validate, and scale new go-to-market strategies across the organization. The ideal candidate is a strategic thinker with exceptional project management skills who thrives in ambiguous environments and can effectively collaborate with cross-functional leadership to transform innovative concepts into measurable business results.

In Short

• Own and operate the GTM Pilot Committee, establishing foundational governance structures, evaluation frameworks, and success metrics
• Drive the full lifecycle of strategic projects from concept evaluation to implementation planning and execution
• Develop standardized methodologies for pilot design, ensuring statistical validity and meaningful outcomes
• Create scalable processes for transitioning successful projects to full implementation
• Partner with Sales, Marketing, Customer Success, Product, and Finance leadership to identify high-potential strategic initiatives
• Translate business challenges into structured pilot opportunities with clear hypotheses and success criteria
• Analyze pilot results and synthesize findings into actionable recommendations for executive leadership
• Design the operational infrastructure needed to support successful pilot scaling
• Facilitate complex decision-making and coordinate efforts among diverse stakeholders
• Establish rigorous measurement frameworks to evaluate pilot performance and ROI

Requirements

• 3+ years experience in strategic operations, management consulting, or similar roles
• Demonstrated success leading cross-functional projects with multiple stakeholders
• Excellent project management skills with ability to manage multiple competing priorities
• Outstanding written and verbal communication skills
• Strong analytical capabilities with experience translating data into strategic recommendations
• Bachelor's degree or equivalent practical experience

Benefits

• Competitive compensation and benefits programs
• Opportunities for personal and professional growth
• Flexible work environment
• Inclusive and diverse workplace culture
• Access to health and wellness resources