Remote Otter LogoRemoteOtter

Developer Advocate, Support - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide
$85,000 - $136,000 USD/year

Overview

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

In Short

  • Own the end-to-end developer lifecycle for the general Toast developer community.
  • Manage the technical support queue across multiple channels.
  • Execute the partner onboarding and certification process at scale.
  • Act as the technical facilitator for partners' go-to-market journey.
  • Identify and surface patterns in developer friction.
  • Become a platform expert by understanding Toast APIs.
  • Troubleshoot integration issues using internal tools.
  • Continuously refine support and onboarding processes.

Requirements

  • 2+ years experience in Developer Relations, Technical Support, or Solutions Engineering.
  • Strong technical troubleshooting skills.
  • Deep understanding of REST APIs.
  • Exceptional at managing parallel workstreams.
  • Process-oriented mindset.
  • Data-driven approach.
  • Clear, empathetic communicator.
  • Comfortable with predictable, target-based work.
  • Customer-focused mindset.

Benefits

  • Competitive compensation and benefits programs.
  • Flexibility to meet changing needs.
Toast logo

Toast

Toast is a rapidly growing company that is transforming the restaurant industry by integrating technology with a strong commitment to customer success. Their platform combines restaurant point of sale systems, guest-facing technology, and award-winning customer support to help restaurants streamline operations, boost revenue, and enhance guest experiences. The company is dedicated to empowering the restaurant community, enabling them to delight guests and thrive in a competitive market. With a focus on diversity, equity, and inclusion, Toast values its employees as the key ingredient to its success and strives to create an inclusive environment that fosters authenticity and respect.

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