Customer Support Engineer - Remote

Overview

As a Customer Support Engineer at TixTrack, you will provide the first line of engineering and technical support, collaborating with customers and internal teams to enhance customer relationships and improve the Nliven product.

In Short

• Provide technical support for ticketing solutions.
• Collaborate with customers and engineering teams.
• Diagnose and troubleshoot complex production issues.
• File bug reports and track feature requests.
• Contribute to knowledge bases and documentation.
• Assist in managing customer inquiries via Hubspot tickets.
• Work with internal teams on product improvements.
• Maintain a customer-first mindset.
• Participate in virtual events and team collaborations.
• Adhere to a fully remote working environment.

Requirements

• Bachelor’s degree in Computer Science or related field.
• At least 2 years of software engineering or technical support experience.
• Experience with C#, JavaScript, SQL, and CSS.
• Proficiency in Google Analytics and Google Tag Manager.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Highly organized with attention to detail.
• Experience with cloud-based infrastructure is a plus.
• Understanding of software development methodologies is a plus.
• Strong customer service skills.

Benefits

• Base annual salary of $70,000 to $85,000.
• Eligibility for annual bonus based on performance.
• 100% premium covered for medical, dental, and vision benefits.
• Company-paid life insurance.
• 401k plans with employer contribution.
• Paid parental leave.
• Learning and development reimbursement.
• Flexible scheduling and remote work environment.
• Generous PTO and holiday schedule.
• Up to $300 reimbursement for equipment setup.