Engineer, Customer Support - Remote

Overview

This role offers the opportunity to provide world-class technical support for cutting-edge containerization and cloud technologies.

In Short

• Deliver top-tier customer support for enterprise clients, specializing in Docker and related technologies.
• Troubleshoot and diagnose complex issues across multiple layers of containerization and cloud platforms.
• Collaborate with engineering, product, and knowledge management teams to identify bugs and implement solutions.
• Participate in enterprise-level calls and remote screen-sharing sessions to drive issue resolution.
• Maintain detailed records of all customer interactions in ticketing systems.
• Create and audit help content to ensure the knowledge base is accurate and effective.
• Contribute to process improvements and participate in on-call rotations.

Requirements

• Deep understanding of Linux systems.
• Experience with Docker technologies.
• Strong troubleshooting skills.
• Excellent communication skills.
• Experience in customer support roles.
• Ability to work collaboratively in a team environment.
• Proactive approach to problem-solving.

Benefits

• Opportunity to work with innovative technologies.
• Collaborative and dynamic work environment.
• Contribute to knowledge base content.
• Participate in process improvements.