Customer Support Engineer - Remote

Overview

Five Sigma offers an AI-native claims management platform for insurance companies. We build the most advanced, data-oriented claims platform in the industry, leveraging cutting-edge AI capabilities to help insurance companies handle claims faster and more efficiently.

In Short

• Provide best-in-class service to customers.
• Perform in-depth troubleshooting for complex client inquiries.
• Collaborate with internal teams to resolve customer issues.
• Reference and contribute to technical documentation.
• Manage multiple open issues simultaneously.
• Become a product expert to assist internal teams.

Requirements

• 3-5 years of experience in a similar role within B2B SaaS.
• Tech-savvy with the ability to learn new solutions quickly.
• Excellent problem-solving and multitasking skills.
• Strong commitment to exceptional customer service.
• Ability to provide clear instructions verbally and in writing.
• Great interpersonal and communication skills in English.
• Beginner to intermediate SQL knowledge.
• Experience with ticketing platforms like Zendesk.
• Experience troubleshooting API issues using Postman.

Benefits

• Bachelor’s degree in Computer Science is an advantage.
• Previous experience in an insurtech company is a plus.
• Ability to read and understand Python code is a plus.