Customer Success Engineer - East - Remote

Overview

As a key member of our global Customer Success organization, the Customer Success Engineer acts as a technical leader at Tines and helps customers understand the value of workflow automation across their organization.

In Short

• Design and Develop Automation Stories in Tines connecting tools together using their APIs
• Work closely with customers while they onboard, grow, and expand their usage of the platform
• Educate customers on how to get started, refine, and expand their automation use cases
• Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts
• Communicate customer needs across the organization
• Knowledgeable about common technical challenges of alert overload and manual processes
• Support Professional Services engagements to increase rapid adoption among customers
• Willing to step in where needed and support multiple teams across the organization
• Your input will help shape processes and supports of the company

Requirements

• 3+ years of experience in a technical, client-facing role
• Proven track record of supporting customers from a technical perspective
• A passion for becoming an expert in a software solution like Tines
• Curiosity to learn new technologies
• Experience reading API docs and using an API
• A degree in computer science or experience with programming languages
• Experience in enterprise security tools is a bonus
• Passionate about supporting customers
• Comfortable in a fast-paced environment

Benefits

• Work in a dynamic startup environment
• Opportunity for professional growth and learning
• Be part of a culture that values curiosity and integrity
• Remote work flexibility
• Competitive salary with commission