Customer Success Consultant (Managed Services - Salesforce) - Remote

Overview

Join Thunder’s Amplify (Managed Services) team and play a pivotal role in transforming leading organizations and communities by delivering exceptional customer experiences with Salesforce.

In Short

• Act as the main liaison between customers and managed services teams.
• Support customer onboarding and setup operations.
• Create and document change and enhancement requirements.
• Prepare and distribute reports on SLAs.
• Ensure effective communication regarding SLA disruptions.
• Enhance customer experience by identifying opportunities.
• Build and maintain strong relationships with stakeholders.
• Drive impact in processes throughout the organization.
• Interact with Salesforce and 3rd Party ISVs on customer cases.

Requirements

• 2-3 years experience within the Salesforce ecosystem.
• Knowledge of Cloud Computing (SaaS, PaaS).
• Strong communication skills and Salesforce operations depth.
• Ability to operate in a dynamic startup environment.
• Project Management skills with knowledge of Kanban and Scrum.
• Ability to manage project budgets and client needs.
• Proactive in identifying and resolving client issues.

Benefits

• Comprehensive benefits including medical, dental, vision, and life insurance.
• Stock options in a high-growth company.
• Opportunities for mentorship and certifications.
• Flexible remote work and generous PTO policies.
• People-first flexibility that evolves with employee feedback.