Salesforce Customer Success Manager - Remote

Overview

The Salesforce Customer Success Manager will provide post-implementation support and help clients maximize their Salesforce investment while fostering strong, long-term relationships.

In Short

• Lead business process review workshops and analyze client requirements.
• Define and document a release roadmap tied to business value.
• Configure the Salesforce platform for optimal performance.
• Manage data migration from legacy systems.
• Oversee User Acceptance Testing strategy and implementation.
• Develop and deliver end-user training programs.
• Collaborate with Solution and Technical Architects.
• Facilitate business discussions and guide change management.
• Establish trusted advisor relationships with clients.

Requirements

• Experience with Salesforce platform.
• Strong analytical and project management skills.
• Ability to configure Salesforce according to best practices.
• Experience in data migration and user training.
• Excellent communication and relationship-building skills.

Benefits

• Work remotely from anywhere in the United States.
• Opportunity to work with diverse clients.
• Professional development and training opportunities.
• Supportive team environment.