Manager, Automation & Process (Service Operations) - Remote

Overview

As the Manager of Automation & Process, you’ll lead Thumbtack’s most important service transformation efforts, focused on automation and process improvement. You’ll manage and grow a small, high-performing team while also rolling up your sleeves to drive the most complex and critical projects yourself.

In Short

• Lead and grow a team of automation and process specialists.
• Own large cross-functional projects across multiple service areas.
• Design and deploy enterprise-level frameworks using AI and automation.
• Analyze operational problems using data and analytics.
• Set up clear processes for automation reliability and performance tracking.
• Act as the main connection point between Service Operations and Business Applications teams.
• Build a strong team culture through coaching and development opportunities.

Requirements

• 12+ years of experience in service operations or business transformation.
• Led major transformation projects that improved operations and customer experience.
• Expert in service design, automation, and AI-driven process improvements.
• Confident leader with experience influencing executives.
• Skilled in process improvement using lean, six sigma, or similar frameworks.
• In-depth understanding of customer experience design.
• Thrives in ambiguous, fast-paced environments.

Benefits

• Opportunity to make a significant impact on service operations.
• Work with a high-performing team.
• Engage in innovative projects using AI.
• Flexible work environment.
• Professional development opportunities.