Appointment Confirmation Specialist - Remote

Overview

The Appointment Confirmation Specialist is responsible for proactively reaching out to individuals who have booked calls with our sales team to confirm attendance and maximize appointment show up rates.

In Short

• Proactively confirm appointments with prospects.
• Address scheduling conflicts and reinforce call value.
• Utilize scripted communication for calls.
• Maximize appointment show up rates.
• Send follow-up messages via email or SMS.
• Update CRM records accurately.
• Collaborate with the sales team for insights.
• Maintain professionalism in communication.
• Attend regular team syncs.

Requirements

• Fluent English speaking skills.
• Enjoy customer service roles.
• Comfortable using a talk track.
• Detail-oriented and teachable.
• Ability to work in a fast-paced environment.
• Enjoy speaking with new people.
• Independent thinker with a collaborative spirit.

Benefits

• Opportunity to work in a dynamic sales environment.
• Engaging and fun work culture.
• Personal development opportunities.
• Collaboration with a passionate team.