Senior Customer Success Manager II - Remote

Overview

The Senior Customer Success Manager II at Nielsen plays a critical role in ensuring customer satisfaction and driving business growth by helping clients utilize Nielsen’s products effectively.

In Short

• Build strong relationships with customers.
• Drive adoption and usage of Nielsen’s products.
• Understand customer goals and provide strategic recommendations.
• Gather feedback for product improvements.
• Lead cross-functional collaboration to exceed customer expectations.
• Monitor customer usage and optimize their experience.
• Develop materials to improve efficiency.
• Facilitate alignment for customer renewals and expansion.
• Maintain expertise in industry trends.
• Achieve operational excellence.

Requirements

• Bachelor’s degree and 7+ years of client services/account management experience.
• Understanding of media and measurement landscape.
• Experience with online advertising campaigns.
• Strong presentation and communication skills.
• Strategic thinker with strong organizational skills.
• Experience working with cross-functional teams.
• Passionate about consumer technologies.
• Digital Media experience is preferred.
• Ability to facilitate alignment across stakeholders.
• Intellectual curiosity about products and user needs.

Benefits

• Competitive salary based on experience.
• Bonus plan.
• Health benefits.
• Retirement plan with company match.
• Generous paid time off policy.
• Company-provided car for eligible employees.
• Inclusive benefits package for employees and families.
• Opportunities for professional growth.
• Supportive work environment.
• Commitment to employee well-being.