Remote Otter LogoRemoteOtter

Senior Customer Success Manager II - Remote

Posted 4 weeks ago
Customer Service
Full Time
USA
$100,000 - $130,000/year

Overview

The Senior Customer Success Manager II at H1 is responsible for building strong relationships with key clients, ensuring they derive maximum value from the H1 platform and services.

In Short

  • Serve as the primary point of contact for client engagements.
  • Drive adoption and engagement of the H1 platform.
  • Conduct regular business reviews to track KPIs.
  • Plan and execute user training sessions.
  • Empower users with self-service capabilities.
  • Navigate complex projects across client organizations.
  • Analyze program performance metrics.
  • Deliver executive-level presentations on impact and ROI.
  • Monitor customer sentiment and mitigate risks.
  • Collaborate with internal teams to resolve client challenges.

Requirements

  • 4+ years in Customer Success or Account Management.
  • Experience in Enterprise SaaS companies.
  • Background in Life Sciences is a plus.
  • Project management experience with high priority accounts.

Benefits

  • Competitive salary with performance-based commission.
  • Stock options available.
  • Opportunity to work with leading healthcare technology.
  • Supportive team environment focused on client success.
H1 logo

H1

H1 is a forward-thinking company dedicated to ensuring that access to quality healthcare information is recognized as a fundamental human right. With a mission to enhance doctor interactions globally, H1 leverages data and AI technology to provide groundbreaking medical insights that lead to improved patient outcomes and a more equitable drug development lifecycle. The company focuses on building trust in healthcare systems and promoting health equity. H1's Commercial team plays a vital role in connecting patients with the right healthcare providers by collaborating with health insurance plans and digital health companies, aiming to create innovative solutions that enhance the patient experience.

Share This Job!

Save This Job!

Similar Jobs:

Axon logo

Senior Customer Success Manager I - Remote

Axon

6 days ago

The Senior Customer Success Manager I at Axon is responsible for building long-term partnerships with larger customers and ensuring their successful use of Axon's products.

USA
Full-time
Customer Service
Axon logo

Senior Customer Success Manager I - Remote

Axon

2 weeks ago

The Senior Customer Success Manager I will build long-term partnerships with Axon's larger customers, ensuring they achieve their operational goals through effective use of Axon's products.

USA
Full-time
Customer Service
Altura logo

Senior Customer Success Manager - Remote

Altura

3 days ago

Join Altura as a Senior Customer Success Manager to enhance enterprise client relationships and drive growth.

Amsterdam, Netherlands
Full-time
Customer Service

A.T

Senior Customer Success Manager - Remote

Appfire Technologies

4 days ago

Join Appfire as a Senior Customer Success Manager to drive enterprise customer relationships and maximize their investment in our solutions.

USA
Full-time
Customer Service
Docsumo logo

Senior Customer Success Manager - Remote

Docsumo

4 days ago

Join Docsumo as a Senior Customer Success Manager to drive value realization for enterprise clients and enhance their document processing capabilities.

India
Full-time
Customer Service