Senior Customer Success Manager II - Remote

Overview

Lyra Health is seeking a Senior Customer Success Manager II to engage with customers, build relationships, and deliver results in the mental health solutions sector.

In Short

• Serve as the primary relationship owner for major employer customers.
• Partner with marketing to create engaging campaigns.
• Produce and communicate customer reports.
• Collaborate with internal teams to resolve customer issues.
• Contribute to product roadmap planning.
• Ensure customer satisfaction and renewals.
• 15+ years of experience in customer success or implementation.
• Passion for mental health and healthcare innovation.
• Excellent communication skills.
• Willingness to travel (10%).

Requirements

• 15+ years experience in implementation and/or customer success.
• Experience in HR, Benefits, or Healthcare.
• Strong communication skills, both verbal and written.
• Ability to innovate and solve problems collaboratively.
• Strong project management skills.
• Ability to prioritize multiple customers.
• Willingness to travel (10%).

Benefits

• Diversity, equity, inclusion, and belonging are core values.
• Support for culturally responsive care.
• Comprehensive mental health treatment.
• Opportunities for professional development.
• Collaborative work environment.