Customer Success Manager (Buy) - Remote

Overview

As a part of our Customer Success team at Nielsen, you will play a critical role in ensuring customer satisfaction by helping our customers utilize Nielsen’s products and services to achieve their goals.

In Short

• Build strong relationships with customers to ensure satisfaction.
• Drive adoption of Nielsen’s Digital/Cross-Platform Audience Measurement products.
• Work closely with internal teams to exceed customer expectations.
• Gather feedback for product improvements.
• Monitor customer usage and provide optimization recommendations.
• Oversee customer onboarding and campaign management.
• Develop materials to improve organizational efficiency.
• Travel for client visits and events may be required.

Requirements

• Bachelor’s degree with 5+ years in client services/account management.
• Experience in digital advertising and media operations.
• Excellent presentation and communication skills.
• Strong organizational skills with attention to detail.
• Ability to think strategically and respond quickly.
• Experience working with cross-functional teams.
• Passionate about digital media and consumer technologies.

Benefits

• Comprehensive health and wellness plans.
• 401(k) retirement plan with company match.
• Generous paid time off policy.
• Company provided car for eligible employees.
• Discretionary incentive/bonus for eligible employees.