Bilingual Tier 1 Scheduler - Remote

Overview

The IMA Group is actively recruiting for training classes and seeking a highly organized and detail-oriented individual to join our team as a Bilingual Tier 1 Scheduler. As a Scheduler, you will play a crucial role in efficiently scheduling medical and psychological examination appointments, maintaining accuracy and timeliness, while managing both outbound and inbound calls.

In Short

• Coordinate and schedule appointments for clients, ensuring accuracy and adherence to established protocols.
• Interface with clients, healthcare professionals, and internal staff to facilitate seamless scheduling and address inquiries.
• Accurately enter and maintain scheduling information in the company's database, ensuring up-to-date and organized records.
• Proactively identify and resolve scheduling conflicts, working collaboratively with team members to find efficient solutions.
• Maintain detailed and organized records of scheduled appointments and related communication.

Requirements

• High school diploma or equivalent.
• One year clerical and telephone experience.
• Proficiency with computer hardware and software.
• Bilingual in English and Spanish is required.
• Previous experience in scheduling or customer service roles is preferred.

Benefits

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
• Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
• Retirement: A 401k plan with employer matching for a secure financial future.
• Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
• Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.