Tier 1 Scheduler - Remote

Overview

The IMA Group is seeking a highly organized and detail-oriented individual to join our team as a Tier 1 Scheduler. In this role, you will efficiently schedule medical and psychological examination appointments while managing both outbound and inbound calls.

In Short

• Coordinate and schedule appointments for clients.
• Interface with clients, healthcare professionals, and internal staff.
• Maintain accurate scheduling information in the database.
• Identify and resolve scheduling conflicts.
• Keep detailed records of scheduled appointments.

Requirements

• High school diploma or equivalent.
• One year clerical and telephone experience.
• Proficiency with computer hardware and software.
• Bilingual in English and Spanish is preferred.
• Previous experience in scheduling or customer service roles is preferred.

Benefits

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance.
• Balanced Lifestyle: Generous paid time off and holidays.
• Retirement: A 401k plan with employer matching.
• Comprehensive Benefit Offerings including LTD, STD, and more.
• Inclusivity and Engagement: Participation in DEI initiatives.
• Tuition Assistance and Student Loan Repayment Assistance.
• Family Support: Paid maternity and parental leave.
• No on Call Responsibilities.