Scheduler - Remote

Overview

The Scheduler is responsible for timely and accurate scheduling, insurance eligibility and verification, referrals and authorization, patient registration, and point of service collection, ensuring a positive experience for patients and providers.

In Short

• Completes registration and scheduling processes according to established protocol.
• Meets standards for customer service, registration accuracy, and productivity.
• Researches scheduled appointment logs for insurance documentation and eligibility.
• Promotes a culture of safety through proper identification and documentation.
• Assists patients in utilizing the Patient Portal.
• Documents thoroughly and accurately, flagging accounts as necessary.
• Utilizes payer websites for eligibility and benefit details.
• Explains registration forms to patients and obtains necessary signatures.
• Completes Medical Necessity screening as required by Medicare.
• Maintains cash drawer and participates in daily reconciliation of cash collected.

Requirements

• Strong customer service skills.
• Knowledge of medical terminology and insurance processes.
• Attention to detail and accuracy in data entry.
• Ability to handle cash and perform point of service collections.
• Familiarity with HIPAA regulations and patient confidentiality.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Proficiency in using computer systems and software.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and tasks.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development.
• Supportive work environment.
• Employee wellness programs.
• Work-life balance initiatives.
• Employee assistance programs.
• Flexible work schedules.