PAP Scheduler - Remote

Overview

The PAP Scheduler at AdaptHealth is responsible for scheduling appointments for customers to pick up PAP equipment and providing instructions on its use, while ensuring customer financial responsibilities are explained.

In Short

• Schedule appointments for customers to receive PAP equipment.
• Explain financial responsibilities and payment details to customers.
• Conduct both inbound and outbound calls.
• Verify insurance coverage and explain details to customers.
• Ensure compliance requirements are communicated to customers.
• Collect patient financial responsibility prior to processing orders.
• Troubleshoot equipment problems over the phone.
• Document patient interactions and order details accurately.
• Identify trends to improve efficiency and cost savings.
• Assist co-workers in achieving departmental goals.

Requirements

• High School Diploma.
• One year of experience in healthcare administrative or customer service roles.
• Experience in a Medicare certified HME environment is preferred.

Benefits

• Opportunity to make a positive impact on patient lives.
• Work in a supportive team environment.
• Gain experience in the healthcare industry.
• Flexible work schedule.
• Comprehensive training provided.