Bilingual Home Care Scheduler - Remote

Overview

The Bilingual Home Care Scheduler will manage caregiver schedules and ensure seamless care coordination for home care agencies, utilizing an AI-powered platform.

In Short

• Manage caregiver schedules and ensure client coverage.
• Handle inbound and some outbound scheduling calls and texts.
• Use scheduling and EMR systems effectively.
• Proactively identify and resolve scheduling conflicts.
• Document updates accurately to avoid service disruptions.
• Collaborate with teammates for smooth shift handoffs.
• Provide feedback to improve scheduling processes.
• Work in a fully remote setup from the Philippines or LATAM.
• Full-time independent contractor role with a flexible schedule.
• Part of a tech-enabled service transforming the home care industry.

Requirements

• Bilingual in English and Spanish.
• Experience in scheduling or customer service.
• Strong communication skills.
• Ability to handle complex scheduling challenges.
• Familiarity with EMR systems like WellSky or ClearCare.
• Problem-solving skills and flexibility.
• Availability for a 40-hour work week.
• Willingness to work rotating shifts including weekends.
• Experience in the home care industry is a plus.
• Strong organizational skills.

Benefits

• Opportunity to work with top startups in the US and EU.
• Long-term career growth opportunities.
• Dynamic work environment focused on meaningful work.
• Supportive team culture.
• Flexible working arrangements.
• Potential for promotion and advancement.