Guest Happiness Specialist - Remote

Overview

The Flex is on a mission to make renting as easy as buying something on Amazon — simple, fast, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, simplifying communication, and creating flawless guest experiences across multiple countries.

In Short

• Handle guest inquiries via chat, email, and phone with warmth and professionalism.
• Help guests with reservations, check-ins, and check-outs using our PMS.
• Quickly resolve any issues or complaints with empathy and proactive communication.
• Keep guests informed every step of the way for a seamless experience.
• Collect and share guest insights to help improve our service quality.
• Recommend add-ons and experiences to enhance guest satisfaction and loyalty.

Requirements

• Excellent communication skills — written and verbal.
• A natural people-person with a warm, empathetic approach.
• Previous experience in hospitality, customer service, or short-term rentals.
• Tech-savvy and confident using PMS or CRM systems.
• Calm under pressure and great at multitasking.
• Fluent in English (additional languages are a big plus).

Benefits

• Be part of a team transforming the global rental experience.
• Join a supportive, international, and fast-growing company.
• Room to grow — this role evolves as we scale.
• Competitive salary and performance bonuses.
• Remote-first and flexible working culture.