B2C Customer Happiness Specialist - Remote

Overview

Empatica is a full-stack digital healthcare company and a pioneer in digital biomarker development and continuous patient monitoring driven by AI. Our platform consists of medical-grade smartwatches, software, and physiological and behavioural digital biomarkers. Together they enable the continuous remote monitoring of human health across a range of conditions, through clinical-quality digital measurements.

If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading.

In Short

• Guarantee high-quality service, provide help to customers, investigate and solve problems.
• Support our B2C and customers across web, email, chat and phone queries.
• Share feedback with the team and company, and identify trends and insights into user needs required to improve our products.
• Cooperate with the technical teams to produce easy-to-understand guides and articles.
• Develop service procedures and standards.
• Deliver successful experiences for our clients while building a strong relationship between them and Empatica.
• Provide feedback and help contribute to the improvement of our internal product and tools.

Requirements

• Empatica operates in an international environment with offices in Europe, the US, and Korea.
• All work is conducted in English.
• We are operating a hybrid model where our employees choose whether to work from home or come to the office.
• The shift for this role is Monday through Friday, from 10 am to 7 pm Milan time (Italy).

Benefits

• Join a fast-paced growth environment.
• Make a true impact in the world.
• Work in a hybrid model.