Client Support & Hardware Specialist - Remote

Overview

Empatica is a full-stack digital healthcare company and a pioneer in digital biomarker development and continuous patient monitoring driven by AI. Our platform consists of medical-grade smartwatches, software, and physiological and behavioral digital biomarkers. Together they enable the continuous remote monitoring of human health across a range of conditions, through clinical-quality digital measurements.

If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading.

In Short

• Support our large Business and Enterprise B2B customers via email and phone in English.
• Guarantee high-quality service, provide help to customers, investigate and solve problems.
• Build strong relationships to ensure repeat business.
• Support activities related to hardware quality, component sourcing, production processes, equipment, and logistics.
• Support Empatica’s production objectives and key results.
• Share feedback with the Team and the Company, and identify trends and insights required to improve our products.
• Cooperate with the technical Teams.
• Develop service procedures and standards.

Requirements

• Strong communication skills in English.
• Experience in customer support, especially in a B2B environment.
• Understanding of hardware quality and production processes.
• Problem-solving skills.
• Ability to build relationships with clients.
• Technical knowledge to cooperate with technical teams.

Benefits

• Work from home flexibility.
• Opportunity to work in a fast-paced environment.
• Impactful work in the healthcare sector.
• Collaborative team culture.