Dutch Speaking Customer Happiness Specialist - Remote

Overview

At Mercier Consultancy Europe, we are dedicated to providing our customers with outstanding service, and we are seeking a Dutch Speaking Customer Happiness Specialist to join our team. In this role, you will be the key point of contact for our Dutch-speaking clients, addressing their inquiries and ensuring their overall satisfaction. Your communication skills and passion for customer service will be essential in creating memorable experiences.

In Short

• Engage with Dutch-speaking customers through various channels, including phone, email, and chat.
• Assist customers with inquiries, offering comprehensive guidance about our services and solutions.
• Effectively resolve customer issues and concerns, ensuring a positive outcome.
• Collect and analyze feedback to continually improve the customer experience.
• Work collaboratively with internal teams to enhance service delivery and customer satisfaction.
• Stay up-to-date on product knowledge, policies, and industry trends to provide informed support.

Requirements

• Fluency in Dutch and English.
• Strong communication and interpersonal skills.
• Experience in customer service or a related field.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Familiarity with customer service software is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Supportive and dynamic work environment.
• Flexible working hours.
• Training and professional development opportunities.