Customer Service Representative - Remote

Overview

The Flex is redefining the rental experience, making it fast and frustration-free for tenants while simplifying the process for landlords.

In Short

• Be the friendly face and trusted voice for customers.
• Create exceptional experiences and build lasting relationships.
• Respond to customer inquiries via email, phone, and chat.
• Handle concerns and complaints with empathy and proactive solutions.
• Follow up with clients to ensure satisfaction and gather feedback.
• Troubleshoot booking or property issues effectively.
• Collaborate with internal teams to resolve customer issues.
• Keep detailed records of interactions using CRM systems.
• Contribute to team performance tracking and reporting.
• Work in a fast-paced, growth-driven environment.

Requirements

• Previous experience in customer support or client success.
• Excellent written and verbal communication skills in English.
• Positive attitude when handling challenges.
• Familiarity with CRM systems and digital workflows.
• Organized and able to manage multiple tasks.
• Empathetic with a drive to help others.

Benefits

• Be part of a high-performance, close-knit team.
• Opportunity to make a significant impact in the rental space.
• Work in a fast-paced and growth-driven environment.