Customer Experience Representative - Europe - Remote

Overview

The Flex is on a mission to transform the rental sector globally. Renting a home should be as easy as buying something on Amazon—simple, fast, and borderless. Our proprietary Property Management System (PMS) powers this vision, creating seamless experiences for guests and hassle-free operations for landlords.

In Short

• Be the first point of contact for guests and landlords.
• Respond promptly to inquiries via email, chat, and phone.
• Support guests with reservations and check-ins.
• Investigate and resolve customer issues quickly.
• Document customer interactions and feedback.
• Work with operations and tech teams to improve processes.
• Identify opportunities to enhance guest stays.
• Maintain high standards of customer service.
• Collaborate with a dynamic team.
• Contribute to redefining the global rental experience.

Requirements

• Strong communication skills (written and verbal).
• Previous customer service experience in hospitality, real estate, or tech platforms.
• Ability to multitask and stay calm under pressure.
• Tech-savvy with PMS, CRM, and digital tools.
• Problem-solving mindset with empathy.
• Fluent in English; additional languages are a plus.

Benefits

• Be part of a company redefining the global rental experience.
• Work with a supportive and ambitious team.
• Opportunity for growth in a scaling company.
• Competitive compensation package.
• Remote-first, flexible working environment.