B2B Outbound Call Center Sales Director - Remote

Overview

The EMAC Group (EMAC) is offering an exciting new opportunity for a qualified Outbound Sales Director to join our growing organization. We are a national executive search and recruitment training provider, servicing direct mortgage lenders, banks and independent mortgage bankers.

In Short

• Manage a high volume of warm leads.
• Leverage advanced phone qualification skills.
• Invite targeted mortgage industry professionals to training events.
• Provide qualified candidates to the recruiting team.
• Supervise up to 10 Business Development Agents (BDA).
• Ensure procedures and tasks are completed to EMAC's standards.
• Focus on increasing and optimizing lead sales.
• Track performance and monitor agent productivity.
• Coach and train team members.
• Work in a fast-paced, high-volume environment.

Requirements

• Minimum of 3 - 5 years supervisory experience in a call center environment.
• Knowledge of performance evaluation and customer service metrics.
• Proficient in MS Office and call center equipment/software programs.
• Proven track record of supervising in a fast-paced call center environment.
• Familiarity with KPI’s and performance metrics.
• Proficiency with Database management required.

Benefits

• Competitive compensation and bonus package.
• Medical, Dental, Vision benefits.
• Company matched 401K.
• Full-Time position, Monday through Friday, no weekends.
• Hours of operation from 9:00 a.m. to 6:00 p.m.
• Meaningful company with rewarding benefits.
• Excellent work culture.