Call Center Director - Remote

Overview

Telemedi is a healthcare company employing programmers and doctors to create modern solutions that facilitate life for patients and doctors. Our goal is to leverage technology to provide everyone with convenient and immediate access to medical care.

In Short

• Seeking an ambitious and experienced Call Center Director.
• Responsible for managing Customer Service Teams.
• Collaboration with the management team.
• Coordination and optimization of processes.
• Overseeing the entire call center team.
• Managing patient complaints and staff recruitment.
• Implementing optimizations and automations in processes.
• Ensuring customer satisfaction.
• Creating reports and analyzing patient feedback.
• Monitoring team performance and making necessary changes.

Requirements

• Experience in call center management.
• Strong leadership and organizational skills.
• Ability to analyze performance metrics.
• Knowledge of customer service standards.
• Experience in process optimization.
• Ability to create and implement training programs.
• Strong communication skills.
• Ability to work collaboratively with other departments.
• Experience with technology projects.
• Proficiency in creating reports and presentations.

Benefits

• Opportunity to work in a modern healthcare environment.
• Possibility of remote work.
• Professional development opportunities.
• Supportive team culture.
• Competitive salary and benefits.
• Access to the latest technology.
• Flexible working hours.
• Health and wellness programs.
• Employee recognition programs.
• Work-life balance initiatives.