Mortgage Branch Support Specialist - Remote

Overview

The Mortgage Branch Support Specialist serves as a knowledgeable resource and operational liaison for Texana Bank’s mortgage production teams. This role is critical in promoting bank culture, supporting day-to-day operations, and ensuring consistent understanding and application of internal policies across sales, processing, and administrative functions.

In Short

• Become a subject-matter expert on Texana Bank's systems, product offerings, and internal resources.
• Actively promote and uphold Texana Bank’s culture, values, policies, and procedures in all interactions.
• Respond promptly to inquiries from mortgage team members related to operational workflows, compliance protocols, and procedural questions.
• Collaborate in developing, updating, and documenting department-level policies and standard operating procedures.
• Provide administrative and procedural support to corporate processing staff, especially during high-volume periods.
• Participate in process improvement initiatives and cross-functional training efforts.
• Perform other duties as assigned by leadership to support team success.

Requirements

• Prior experience in mortgage operations, loan processing, banking support, or related administrative role preferred.
• Strong understanding of residential mortgage processes and regulatory compliance.
• Excellent communication skills, both verbal and written.
• Proficiency with banking systems, productivity software, and collaboration tools.
• Detail-oriented with an ability to manage multiple priorities in a fast-paced setting.
• High degree of professionalism and alignment with Texana Bank’s culture and customer-first approach.

Benefits

• No specific benefits mentioned in the job description.