Customer Growth Operations Lead - Remote

Overview

The Customer Growth Operations Lead will serve as a strategic partner to the VP of Customer Growth, focusing on enhancing customer acquisition and retention through structured processes and cross-functional collaboration.

In Short

• Understand customer needs and translate them into actionable growth plans.
• Build and optimize frameworks for customer engagement and retention.
• Coordinate across various teams to ensure alignment on goals and outcomes.
• Lead data efforts to track growth and customer health metrics.
• Prepare insights for executive reviews related to customer performance.
• Drive projects to enhance operational efficiency.
• Act as a trusted partner for the VP of Customer Growth.
• Foster accountability and clarity within the team.

Requirements

• 5+ years of experience in management consulting or customer success operations.
• Strong analytical skills and financial acumen.
• Experience in cross-functional collaboration and project management.
• Systems thinking and process design skills.
• Excellent organizational skills and attention to detail.
• Self-starter with the ability to thrive in ambiguity.
• Proficiency in tools like HubSpot and G Suite.
• Passion for improving healthcare through technology.

Benefits

• Competitive compensation with stock options.
• Opportunity to shape the future of customer growth at Teton.
• Mission-driven environment impacting global care delivery.
• 401(k) plan, paid time off, health insurance.