Strategic Account Manager (Post-Sales) - Remote

Overview

As a Strategic Account Manager at Tellius, you will drive expansion and retention of enterprise and mid-market customers by helping them harness the transformative potential of AI-powered analytics.

In Short

• Lead customer onboarding and manage implementation activities.
• Deliver enablement sessions and executive briefings.
• Build trusted relationships with business executives and analytics teams.
• Own customer renewals and drive expansion opportunities.
• Identify risks to retention early and address them.
• Collaborate with sales on expansion strategies.
• Act as the customer’s advocate within Tellius.
• Monitor usage analytics and success metrics.
• Document customer activities and share insights.
• Communicate consistently with customers through various channels.

Requirements

• 8+ years of experience in customer success or account management.
• Proven track record managing multiple enterprise accounts.
• Ability to drive account expansion through cross-sell and upsell.
• Exceptional customer-facing and stakeholder management skills.
• Experience leading large-scale technology or analytics transformation.
• Ability to thrive in a high-growth startup environment.

Benefits

• Opportunity to work with cutting-edge AI-powered analytics.
• Collaborate with cross-functional teams.
• Engage with enterprise-level clients.
• Drive impactful customer success initiatives.
• Work in a fast-paced, innovative environment.